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JETPASS DATA PROTECTION Last Updated: January 2026

Jetpass Privacy Policy — Our Commitment to Protecting Your Information

This page clearly explains where the information you provide on Jetpass goes, how it is used, and how securely it is stored. We believe every member has the right to know what happens with their own data.

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Privacy Policy Highlights at a Glance

How Jetpass Manages Your Data — A Brief Overview

Limits on Data Collection
Jetpass only collects information that is necessary to provide its services. No excessive or irrelevant data is requested, and the reason for collecting each piece of information is clearly stated.
Robust Protection
All communications are secured with 256-bit SSL encryption. Industry-standard encryption is applied to stored data, and regular security audits are conducted.
Your Controls
You have the full right to view, correct, or request deletion of your own data. You can unsubscribe from marketing emails at any time.
Third-Party Controls
Your data is never sold or transferred to advertisers or data brokers. Only limited information is shared with verified partners who assist in delivering our services.
Cookie Transparency
Jetpass uses cookies to enhance your experience. We explain clearly what each cookie does, and you have the option to disable analytics cookies.
Data Retention Period
Data is retained for the duration your account is active and for a defined period after closure. Once that period has passed, data is deleted unless a legal obligation requires otherwise.

🔒 Your data at Jetpass is a trust we take seriously — it is never sold or misused. If you have any questions, contact us at support@jetpass.best.

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Contents

1. Introduction & Scope

Jetpass (jetpass.best) takes user privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we keep it secure, and what rights you have. This policy applies to the Jetpass website, mobile app, and all related services.

By creating an account or using Jetpass services, you agree to this Privacy Policy. If you have any questions about this policy, feel free to reach out to us anytime at support@jetpass.best.

The latest version of this Privacy Policy was published in January 2026. Compared to the previous version, the sections on cookies and third-party data sharing have been expanded with greater detail.

2. What Information We Collect

Jetpass collects three types of information — what you provide directly, what is gathered automatically from your usage, and what comes from third parties.

Identity Information
Full name, date of birth, and national ID number (for KYC verification).
Contact Information
Email address, mobile number, and current address.
Financial Information
bKash/Nagad number, transaction history, and records of deposits and withdrawals.
Device & Usage Information
IP address, browser type, operating system, and session duration.
Gaming History
Betting records, game sessions, win/loss history, and bonus usage.
Location Data
Country and city — estimated from IP address. Precise GPS data is not collected.

Among all the data we collect, identity and financial information is the most sensitive. It is used solely for KYC verification and payment processing. Jetpass never collects or stores your bank password or full card number.

3. Why This Information Is Collected

Jetpass only collects data for specific, defined purposes. No information is collected or stored without a clear reason.

Data Type Purpose of Use
Name & Contact Account creation, customer support, and sending important notifications.
National ID Card Age verification and KYC — only when required.
Mobile Banking Information Processing deposits and withdrawals.
Gaming History Fraud prevention and responsible gaming monitoring.
Device & IP Information Security, duplicate account detection, and platform improvement.
Email & Preferences Relevant bonus notifications — only with your consent.

Jetpass never sells your data to third parties for advertising purposes. No personal data is passed on to advertisers.

4. Who Your Information Is Shared With

Jetpass shares data only in a limited set of circumstances. Below is a clear breakdown of when and with whom:

  • Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and banking partners. These providers are also bound by data protection obligations.
  • Game Providers: To run games from providers such as Evolution Gaming and Pragmatic Play, your session ID and betting data are passed through. No full identity information is shared.
  • Law Enforcement: Information may be required to be disclosed under court order or legal obligation.
  • Fraud Prevention Services: Limited data is shared with anti-fraud systems to prevent money laundering and fraudulent activity.

Beyond this, Jetpass does not share your data with any third parties — including marketing companies, data brokers, or advertisers.

5. Technical Data Security Measures

Jetpass follows the highest industry standards for data security. The following measures are actively in place:

  • TLS 1.3 / SSL: All browser-server communications are encrypted. When you see "https" and a padlock icon in the address bar, your connection is secure.
  • Data Encryption: Sensitive data stored on our servers — including passwords and payment information — is kept in encrypted form. Even Jetpass staff cannot view your password directly.
  • Two-Factor Authentication (2FA): OTP verification is required for login and withdrawals.
  • Access Controls: Within Jetpass, only authorized personnel can access specific data — not everyone has visibility into everything.
  • Regular Audits: Third-party security experts conduct regular system reviews.

Your own vigilance matters too — use a strong password, always log out when using someone else's device, and report any suspicious activity to support immediately.

6. Cookies & Tracking Technologies

Jetpass uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience on future visits.

  • Essential Cookies: Maintaining login sessions and security verification are essential for the platform to function — these cannot be disabled.
  • Functional Cookies: Remembers your language preference and bet slip status. Disabling these cookies means you will need to reconfigure your settings on every visit.
  • Analytics Cookies: Helps us understand which pages are used most and where issues occur. Only anonymized statistics are collected. Can be disabled through your browser settings.

Most browsers allow you to block or delete cookies. However, disabling essential cookies may cause some features to not work correctly.

7. How Long We Retain Your Data

Jetpass does not retain data longer than necessary. However, certain data must be kept for a defined period due to legal obligations.

  • Account Information: For the duration your account is active and up to 5 years after closure — for AML and legal compliance purposes.
  • Transaction Records: At least 5 years after account closure — as required by financial regulators.
  • Support Conversations: Up to 2 years after the issue is resolved.
  • Analytics Data: Up to 2 years in anonymized form.

Once the retention period expires, data is securely deleted or anonymized. If you wish to close your account or request deletion of your data, email support@jetpass.best.

8. Your Rights

Jetpass believes every member should have control over their own data. You have the following rights, and to exercise any of them, contact us at support@jetpass.best:

Right to Access Your Data
You can request to know what information Jetpass holds about you.
Right to Rectification
You may request that inaccurate or outdated information be corrected.
Right to Deletion
You may request deletion of your data unless a legal retention obligation applies.
Marketing Opt-Out
You can opt out of promotional emails and messages at any time.
Right to Data Portability
You may request a copy of your personal data.
Restriction of Processing
You may request that the use of your data be restricted to specific purposes.

We typically respond to requests within 14 business days of receipt. Complex requests may take up to 30 days — in such cases, you will be notified in advance.

9. Protection of Minors

Jetpass is strictly for users aged 18 and above. We do not knowingly collect or store data from minors. Age is verified at registration, and KYC documents may be requested if there is any doubt.

If a minor has accidentally created an account and a parent or legal guardian contacts us at support@jetpass.best, the account will be closed immediately and all collected data will be deleted.

If you believe a minor in your household has accessed this platform, please notify us immediately. We will treat the matter as the highest priority and resolve it promptly.

10. Changes to the Privacy Policy

Jetpass may update this Privacy Policy when necessary — such as when new services are added, laws change, or data protection is improved. If significant changes are made, you will be notified in advance at your registered email address.

Continued use of the platform after any changes constitutes acceptance of the updated policy. You may send any comments or concerns about this policy to support@jetpass.best.

The current version of this Privacy Policy came into effect in January 2026.

General Questions

Answers to key questions about KYC verification and support channels

KYC, or Know Your Customer, is an identity verification process that is internationally mandatory for online financial services — designed to prevent money laundering and fraud. On Jetpass, KYC is required when making a large withdrawal for the first time or when upgrading the verification level on your account. Required documents: (1) Clear photos of both sides of your National ID (NID) or passport — blurry or cropped images will need to be resubmitted; (2) A selfie of your face — sometimes a selfie holding your NID is requested; (3) Proof of address — a recent bank statement or utility bill (within the last 3 months). Submit these documents by emailing Jetpass support or uploading them through your account settings. Verification is usually completed within 1 to 24 hours of submission — it may take a little longer during busy periods. You will be notified once verification is complete and your withdrawal can proceed.

Jetpass has multiple support channels, all of which offer assistance in Bengali. For the fastest response, use live chat — after logging into the platform, you'll find the chat button in the bottom corner. The average first response time is under three minutes. Live chat is available 24 hours a day, 7 days a week. To reach us by email, write to support@jetpass.best — include your transaction ID for payment-related issues to speed up the resolution. Standard email response time is between 2 and 6 hours. VIP members have access to a dedicated account manager for direct assistance. For any privacy-related requests — such as viewing, deleting, or correcting your data — email is recommended so there is a written record. These requests typically take 7 to 14 business days to process.

Your Data Is Safe — Join Jetpass Today

Done reading the Privacy Policy? Your data is safe with Jetpass — open an account today and get a 100% bonus on your first deposit.

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